ITIL® 4 Acquiring & Managing Cloud Services + exam (EN)

Description

The ITIL 4 Acquiring and Managing Cloud Services qualification is intended to provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes. It is also intended to provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.

The course will help you to:

• Analyze available solutions and potential benefits using a vendor-neutral approach
• Effectively Identify, select and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
• Adopt a customer-focused end-to-end cloud procurement user journey.

Goals

• To provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes.
• To provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.

Target

• C-level (and aspiring C-level)
• Cloud architects and cloud consultants
• Procurement and Capture Managers considering procuring cloud services
• Individuals continuing of their journey in service management
• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

Contents

• What is the cloud?
• The origins of cloud
• Types of cloud solution
• Deciding to use cloud services
• Cloud as a key component of digital strategy
• The role of cloud services in a digital transformation
• Cloud services and sustainability objectives
• Governance

• Understanding the cloud’s role in strategy
• Setting the strategic scope
• Cloud strategic positioning
• Value: outcomes, costs, and risks
• Formulating the initial cloud strategy

• Understanding the CSP landscape
• Types of services to be considered
• Defining requirements for cloud services
• Request for information and proof of concept
• Conducting a cloud readiness assessment
• Engaging with cloud service providers
• Reviewing the cloud strategy and cloud service requirements

• Establishing a desired minimum return on investment
• Communicating requirements
• Request for proposal
• Reviewing proposals
• Determining the return on investment of the proposed cloud services
• Defining and communicating a business case for cloud services

• Agreeing and planning value co-creation
• Negotiating and agreeing a cloud service
• Cloud service agreements
• Shared responsibility model
• Roles and responsibilities map
• Charging models

• General considerations
• Migrating to cloud as a part of an onboarding initiative
• Security and compliance considerations

• Operating model alignment
• The value co-creation map for cloud
• Value co-creation drivers in practice
• Managing the optimization of cloud service consumption
• Managing cloud service quality
• Using cloud tools for value co-creation

• Maintaining operating model alignment
• VUCA and the value co-creation map
• Continual improvement and the value co-creation map for cloud

Study Materials