ITIL® 4 Foundation + exam (2 attempts) (EN)

Description

Learn ITIL 4 Foundation practically. This course is the ideal preparation for the certification exam, which is included in the price. 

You can choose between 3-days course with instructor or six-month access to e-Learning.

The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.

ITIL is a “method” originally created by British government to tell organizations how to “do their IT right”. It covers many areas such as how to solve incidents, how to handle SLAs (agreements between IT and other parties), how to set up your Service Desk and many more. These areas are also sometimes called the IT Service Management, ITIL is therefore known as a framework for IT Service Management. Since ITIL covers a lot of practices that has proven to be very successful in the IT industry it has become very popular worldwide.

ITIL is telling you that your IT is a system that exists to deliver value for your business whatever your business is – manufacturing, government, telco, .. this system is called the Service Value System (SVS). SVS’s primary goal is to make sure that IT is really valuable for its business and customers – it enables the business to work well, secure, efficient, and be successful – whatever success means to them.

The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Goals

• Prepare for and successfully pass the ITIL® 4 Foundation certification exam
• Know the concept of providing IT services
• Understand ITIL implementation approaches
• Know selected ITIL practices and how to use them
• Use uniform terminology

Target

Contents

• Key concepts of service management
• Key concepts of ITIL
• Guiding principles
• Introduction to ITIL4 practices
• Continual improvement
• Wrap-up and review
• Value streams (practical exercise)
• Preparation for the ITIL® 4 Foundation exam
• ITIL® 4 Foundation Exam

• Official eBook
• Exam Voucher - inclusive of proctor
• Learning Resource Kit 
• Interactive eLearning
• Auto-marked Sample Papers
• Free Exam Re-take
• Official Mock Exam

Study Materials

• Proctored exam for every participant.
• Accredited training materials.
• An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
• Quiz
• Sample papers