ITIL® 4 Specialist: Acquiring & Managing Cloud Services + exam

Description

This course is for consumers of cloud services who are tasked with finding the best way for their organizations to meet its objectives using technology. It is about acquiring and managing cloud services as part of an overall strategy to ensure that an organization stays relevant and successful in a rapidly changing world.

Target

• Business managers, business process owners, or any business person interfacing with IT organizations • Individuals who require management concepts to create value for customers • IT professionals already working with ITIL best practices who want to advance their knowledge of new service management approaches to cloud services • Other individuals working in parts of the IT organization, including – IT staff supporting large, complex, and hybrid data centers who are interested in improving speed, quality and cost of IT services – IT vendors, suppliers, and partners – IT managers and IT executives – Individuals working in other parts of IT (digital, product, development, security, operations)

Contents

ITIL training and certification continues to provide individuals with a structured approach for developing competencies for the current and future workplace. This course helps both individuals and organizations: • Take advantage of new and upcoming technologies • Succeed with digital transformation • Create value for themselves and their customers

• This course leverages the ITIL 4 Acquiring and Managing Cloud Services (AMCS) publication as its official source material and prepares students for the ITIL 4 AMCS formal examination with PeopleCert. Upon successful completion of this course, candidates will be able to describe, adopt and adapt key elements to better manage cloud services. Acquiring and managing cloud services is more than a single activity; it is a journey undertaken by an organization—together with various types of service providers—to find the best way to achieve its strategy. The course is structured to reflect that journey, showing the stages an organization and its service providers pass through as it seeks to realize value from using cloud services.

Prerequisites

There are no specific prerequisites for this training. ITIL 4 Foundation is recommended but is not required. Additional study time outside of the classroom will be required to prepare for the ITIL 4 AMCS certification exam.

Study Materials