Description
This course demonstrates how digital organizations and digital business models work in high-speed environments.
This helps organizations preparing for digital transformation to function similarly to successful technology organizations. The course covers the use of workflows such as Agile and Lean, and technical procedures and technologies such as cloud, automation and automated testing, with a focus on rapid delivery of products and services to get maximum value. The price of the course includes theITIL® 4 Specialist: High Velocity IT certification exam.
The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Goals
- Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT
- Understand the digital product life cycle in terms of the ITIL "operating model"
- Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
- Discover how to contribute to achieving value with digital products
Target
This course is aimed at individuals in management and service management roles who have a responsibility for practices such as customer/user experience (CX) managers/designers, account managers, service delivery managers, business analysts, project managers, portfolio managers, etc.Contents
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Infrastructure and platform management
- Monitoring and event management
- Problem management
- Service continuity management
- Relationship management
- Service design
- Service desk
- Information security management
- Risk management
Prerequisites
ITIL® 4 Foundation examStudy Materials
Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.Followups
ITIL® 4 Specialist: Create, Deliver and Support + exam, ITIL® 4 Specialist: Drive Stakeholder Value + exam, ITIL® 4 Strategist: Direct, Plan and Improve + exam
