Description
The course provides professionals with a practical and strategic method for planning and providing continuous improvement with the necessary agility.
You can choose between 3-days course with instructor or six-month access to e-Learning.
This course is aimed at managers of all levels involved in shaping direction and strategy, or in developing a constantly improving team. It includes both practical and strategic elements. It is a universal module that is a key part of both ITIL® Managing Professional and ITIL® Strategic Leader flows.
The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Goals
- Understand the key concepts
- Identify the scope of control
- Understand the role of risk management
- Understand he role of the governance of I&T
- Use continual improvement model
- Build the business case
- Understand the nature, scope and potentials of organizational change management
- Define CSF's and KPI's
- Select the methods to improve the value stream
Target
This course is aimed at IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.Contents
- Continual improvement
- Measurement and reporting
- Portfolio management
- Organisational change management
- Risk management
e-Learning / self-studyYou will get access to the online platform of Peoplecert for a period of 6 months, which includes:
- Official eBook
- Exam Voucher - inclusive of proctor
- Learning Resource Kit
- Interactive eLearning
- Auto-marked Sample Papers
Prerequisites
ITIL® 4 Foundation certification exam.Study Materials
Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
Followups
EXAM ITIL® 4 Strategist: Direct, Plan and Improve
