macOS Support Essentials (EN)

Description

MacOS Support Essentials is a three-day course for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.

This course includes the following content:

• Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
• Focused lessons that take you step by step through practical, real-world tasks
• A Digital ebook of macOS Support Essentials, the official book for macOS support

Goals

• Explain how macOS Monterey works
• Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Monterey
• Explain macOS Monterey troubleshooting and repair procedures
• Use appropriate tools and techniques in macOS Monterey to diagnose and resolve issues

Target

Contents

• Introduction to macOS
• Update, Upgrade, or Reinstall macOS
• Set Up and Configure macOS
• Use the Command Line
• Use macOS Recovery
• Update macOS

• Manage User Accounts
• Manage User Home Folders
• Manage Security and Privacy
• Manage Password Changes

• Manage File Systems and Storage
• Manage FileVault
• Manage Permissions and Sharing
• Use Hidden Items, Shortcuts, and File Archives

• Manage System Resources
• Use Metadata, Spotlight, and Siri
• Manage Time Machine

• Install Apps
• Manage Files
• Manage and Troubleshoot Apps

• Manage Basic Network Settings
• Manage Advanced Network Settings
• Troubleshoot Network Issues

• Manage Network Services
• Manage Host Sharing and Personal Firewall

• Troubleshoot Peripherals
• Manage Printers and Scanners
• Troubleshoot Startup and System Issues

Prerequisites

Study Materials